Why does my account have a negative balance?

There are cases where customers may have a negative balance due to updates in one of their bet slips. Occasionally, service providers may make errors when setting up markets, which can result in the cancellation of those markets. While this is not the primary reason for a negative balance, it can contribute to the issue. The main reason is that during the period when the bet was being updated to resolved, the customer may have placed other bets or made a withdrawal, leading to a negative balance.