Exclusions from betting activity
23.1. The Customer may, at any time, request that he/she be temporarily or permanently excluded from further participation in betting, and therefore the use of the Services.
23.2. Any Customer who believes that he/she may have a gambling problem, is encouraged to complete the National Responsible Gambling Programme’s (“NRGP”) Online Checklist here (https://responsiblegambling.org.za/self-check-quiz/) to help determine their vulnerability to gambling addiction. Seeking professional help can help to reduce the stress that is caused by problem gambling. The NRGP can be contacted on its Toll-Free Counseling Line at 0800 006 008 or via email helpline@responsiblegambling.org.za for confidential, free, and professional counselling. Customers are encouraged to visit the website of the South African Responsible Gambling Foundation, which contains comprehensive information about the NRGP and the procedures for Self-Exclusion here (https://responsiblegambling.org.za/self-exclusion-2/).
23.3. The self-exclusion options available may include:
Brief break/Cooling-Off Period: the account is suspended for at least 24 hours;
Temporary Account Suspension: the account is suspended for at least one month;
Semi-permanent Account Suspension: the account is suspended for at least three (3) months, or
Permanent Self-Exclusion: the account will be permanently closed, and the Customer will not be permitted to re-open it.
23.4. To request a Cooling-Off Period or temporary or semi-permanent account suspension, please send an email to help@easybet.co.za and this request once received will be verified telephonically with the Customer. Measures will be taken by us to restrict gaming activity related to suspended accounts until the suspension period has expired.
23.5. In the case of a Permanent Self-Exclusion request, we will contact you with a view to returning any remaining funds standing to the credit of the betting account, less bonus money. Upon the self-exclusion period expiring, your account will not automatically be re-activated.
23.6. Any account which has been temporarily suspended may only be considered for re-activation by us upon a Customer's own request (contact must be either by telephone or in-person) and may only come into effect after a 24-hour cooling-off period has passed or if a fixed period stipulated for the suspension has elapsed.