I can't use my Sign Up Bonus

Edited

There could be several reasons why you can't use the Sign Up Bonus:

  1. Your Sign Up Bonus has expired.

  2. The total odds of your bet slip did not meet the minimum requirement of 3.0 or higher.

  3. The maximum potential win of your bet slip exceeded R500.

  4. The Sign Up Bonus can only be used in Sports (Pre-match, In-play, Outright) and Lucky Numbers.

  5. The odds of your selection have changed.

For live matches, odds are constantly changing, and betting markets may close randomly. Clear your betting slip and reselect your previous choices to see if they are still available.

You can view information about any bonus by navigating to your Bonus Offers and clicking on the specific bonus you want to use. This will provide details such as days remaining, minimum odds per bet, and your rollover percentage.

In this example, the maximum win exceeded R500, so you cannot use the Sign Up Bonus to place this bet.

Another example here is a bet slip with odds that is below 3.0. As stated in the Sign Up Bonus terms and conditions, total odds must be 3.0 or more in order to use the bonus.