FAQ
Why is my withdrawal delayed?
For security reasons, we can only approve up to two withdrawals every 24 hours . Your next withdrawal will be processed once the 24 hour period has p...
How do I make a withdrawal?
Log in to your account and select WITHDRAW. You will then be presented with a list of withdrawal options. Select which one you wish to use and follow ...
What withdrawal methods can I use?
Funds can be withdrawn using any of the channels: EFT, Instant Money, Vouchers, or eWallet using OTT. Your winnings will be sent to your account or re...
How to FICA my account?
Log in to your Easybet account. Go to FICA MY Account . Select Manual and click Upload Files. Upload one of: ID document, Passport, or Driver’s Licen...
Why is my account disabled?
It appears you've been INACTIVE for at least a month since registering. We haven't received any FICA documents from you within the first month of...
How do I update my account details?
To update your account information, please contact our support team via live chat or email to help@easybet.co.za . Make sure to include a selfie, a ...
How do I add my bank details?
Click your BALANCE at the top right corner of your screen. Click USER INFO then MY DETAILS. At BANK DETAILS, you can enter your bank account informati...
How do I register an account?
• Visit our website and click JOIN at the top of your screen. • Enter your mobile number. Make sure the 'I'm not a robot' box is ticked and click SE...
How do I transfer bonus winnings to my main wallet?
Click on your BALANCE on the top right of your screen. Click on BONUS OFFERS. Make sure that Active is selected. Here your promotion offers will be li...
What happens when my bonus expires?
If your bonus expires before you meet the wagering requirements, all funds associated with that bonus will be forfeited, including any pending bets pl...
I can't use my Sign Up Bonus
There could be several reasons why you can't use the Sign Up Bonus: Your Sign Up Bonus has expired. The total odds of your bet slip did not meet the m...